Everything you need to know about how your order reaches you, what it costs, and what happens if something is not right.
Where we deliver
Available delivery regions are confirmed by our team when your order is placed.
Dispatch and delivery times
Dispatch and delivery estimates are confirmed with your order. Times can vary by destination and courier availability.
Delivery charges
A flat nationwide delivery charge is shown at checkout before you pay. The exact amount depends on your address and order weight.
Payment options
Orders are confirmed with our team on WhatsApp, where payment and delivery options are agreed.
Tracking your order
Tracking information is provided when it is available for your order.
Returns
Unopened products in their original packaging can be returned within 30 days of delivery for a full refund of the product price.
Opened products are covered by our satisfaction guarantee. Contact us with your order number and we will assess the request individually.
Prescription medicines cannot be returned once dispensed, unless the item is damaged or incorrect.
Damaged or incorrect items
If a parcel arrives damaged, leaking, or containing the wrong item, contact us within 72 hours with a photograph. We replace or refund it in full, including delivery.
Refund timing
Approved refunds are issued to the original payment method, or by bank transfer for cash-on-delivery orders, within 7–10 working days of the returned item being received.