We want you to be able to buy with confidence. This policy sets out when a return or refund is available and how to arrange one.
30-day returns
Unopened products in original packaging can be returned within 30 days of delivery for a full refund of the product price.
Opened products are covered by our satisfaction guarantee. Contact us with your order number and we will assess the request individually.
Damaged or incorrect items
If an item arrives damaged, leaking or is not what you ordered, contact us within 72 hours with a photograph. We will replace it or refund it in full, including delivery.
Prescription medicines
For safety and regulatory reasons, dispensed prescription-only medicines including ACE cannot be returned or refunded once shipped, except where the item is faulty or incorrectly dispensed.
How to start a return
Email info@rkdermacare.com or message our WhatsApp line with your order number and reason. We will confirm the return address and next steps.
Refunds are issued to the original payment method, or by bank transfer for cash-on-delivery orders, within 7–10 working days of the returned item being received.
Return shipping
Return postage is paid by the customer unless the item was damaged, faulty or incorrectly dispensed.