Frequently asked
Straight answers, no hedging
Products & routines
Most users report comfort changes in weeks 1–2 and visible change between weeks 5 and 8. Our trial measured outcomes at the eight-week mark.
Yes, with sequencing. Cleanse first, treat second, moisturise third, sunscreen last in the morning. Introduce one active at a time, a week apart.
Several are formulated with sensitive and recently treated skin in mind, including WIN-T Sunblock SPF 100 and Prepared Emollient. Whichever you choose, patch test on the inner forearm for 48 hours first.
No. Every product is sold individually as a one-time purchase, so you only buy what your routine actually needs.
Do I need a prescription?
Every product currently on the site, including D-plaque LPC Ointment and Prepared Emollient, is available through standard checkout. Follow the directions on your pack, and if you have a diagnosed skin condition, confirm suitability with your dermatologist or pharmacist first.
Because those products are intensive topical and barrier formulations rather than everyday cosmetics. The name describes how strong they are, not a prescription requirement.
If you have a diagnosed skin condition, are pregnant or breastfeeding, or are already using prescribed treatment, confirm suitability with your dermatologist before starting. Always follow the directions printed on the pack.
Orders & delivery
Available delivery charges are calculated and shown during checkout before payment.
The available delivery estimate is confirmed with your order and can vary by destination and courier availability.
Unopened products can be returned within 30 days of delivery for a full refund. Opened products are covered by our satisfaction guarantee on a case-by-case basis.
Cash on Delivery through TCS. You pay the courier when your order arrives, so nothing is charged before you have the parcel in hand.